If you are dissatisfied with your order for any reason, you can return your items for a prompt exchange only. Refunds for items returned within thirty days of the purchase date will be credited to your account in-store. Refunds for items returned more than thirty days after the purchase date will not be accepted. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below. [Seattle Cycle Center Inc.] [10201 Aurora Ave N.] [Seattle, Washington] [98133]