If you are dissatisfied with your order for any reason, you can return your items for a prompt exchange or refund.Within fifteen days of the purchase date will be credited to your account in-store or credit card. Refunds for items returned more than fifteen days but less then thirty days after the purchase date will be in store credit.  After thirty days they will not be accepted. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below. [Seattle Cycle Center Inc.] [10201 Aurora Ave N.] [Seattle, Washington] [98133]